Rental Frequently Asked Questions and Answers
What if the weather is bad (stormy/rainy/etc.)?
No refunds are given for rain or weather events. It is your responsibility to check the weather prior to renting.
Do you offer rental equipment protection?
Am I responsible for the rubber tracks?
Damage to tracks is your responsibility. Track damage can occur when user drives over extremely rough terrain, overloads machine, drives over heavy material, hits something hard, etc. This is user error. You will be charged for any excessive damage to tracks.
What if the tracks come off?
When a track comes loose or comes off the machine, you may do one of the following:
- Call us and have a technician troubleshoot over the phone to help you install tracks.
- Bring the equipment into our shop and have a technician install the tracks. Fee’s will be charged.
- Call us and request a technician to come to your job site to perform the repair. Trip charges and labor fees will apply.
What if either the equipment or a hydraulic hose breaks?
You could be charged a service fee if a technician is called to go to the job site for any issues that need repair in which the problem was caused by misuse or abuse by the customer. A hose to a grapple bucket, breaker, or any kind of attachment is your responsibility, and you will be charged to fix it. All other hydraulic hoses will be determined on a case-by-case basis.
Can I load the equipment onto my own trailer?
Yes, you may use your own trailer, but you are required to bring ramps for loading/unloading.
Will you pay my toll fee for the trailer?
Our trailers do not have any toll tag devices. All charges for using our trailers on toll roads will be billed directly to the customer, plus a $5 service fee.
The trailer was damaged. Am I responsible?
Damage to trailers is your responsibility. You must inspect the trailer and its tires before leaving the premises. Once off our property, you are 100% liable for all damage or issues you have with the trailer.
The trailer has a flat tire. Can I replace the tire myself?
Damage to trailer tires is your responsibility. You must inspect the trailer and trailer tires before leaving the premises. Once off our property, you are 100% liable for all damage or issues you have with the trailer tires. You will also be charged for any excessive damage to tires. Flat tires and blow outs are your responsibility. You may replace the tire with a 14-ply tire of the same tread depth.
Can you replace a flat trailer tire for me?
We can, however service fees will apply.
Do I have to clean the equipment?
Equipment must be returned as clean as it was rented. Excessively dirty equipment will incur a fee.
For more information contact us and you can visit our rental policy page to learn more.